Frequently Asked Questions
Here are some common questions about shopping on GT Mall. If you still have doubts, feel free to contact us anytime.
Yes, you need to create an account with your email or Google login. This helps you view order history,
manage addresses and track your orders easily.
Currently we are testing integration with secure payment gateways. In the final production website,
you will be able to pay using UPI, cards, net banking and wallets via trusted providers like Razorpay or Cashfree.
After login, go to the My Orders page.
All your past and current orders will be listed with status.
We are also working on adding courier tracking details for each shipment.
We accept returns only if the product is damaged, defective or wrong item delivered.
For full details, please read our Return & Refund Policy.
We use secure authentication and trusted payment gateways. Your card/UPI details are processed
by the payment provider and are not stored on GT Mall servers. Read our
Privacy Policy for more.
You can email us at ikeshavsuri@gmail.com or message on WhatsApp
at +91-9241970722. You can also use the details on our Contact page.
Still need help?
If your question is not listed here, feel free to reach out.
Email: ikeshavsuri@gmail.com
WhatsApp: +91-9241970722
Support Hours: Mon–Sat, 10:00 AM – 7:00 PM (IST)