Privacy Policy

1. Introduction

At GT Mall, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you use our website or place an order with us.

2. Information We Collect

We may collect the following types of information:

• Account details: name, email address, mobile number.
• Order details: shipping address, products ordered, payment status, transaction IDs (from payment gateway).
• Technical data: IP address, browser type, device information and pages visited (used for security and analytics).

3. How We Use Your Information

We use your information to:

• Create and manage your GT Mall account.
• Process your orders, payments, returns and refunds.
• Send important order updates and transactional emails/SMS.
• Improve our website, products and customer support.
• Prevent fraudulent activity and ensure website security.

4. Payments and Security

We use trusted payment gateways (such as Razorpay or Cashfree) to process your payments securely. Your full card/UPI details are handled by the payment provider and are not stored on GT Mall servers.

5. Cookies

Our website may use cookies or similar technologies to:

• Keep you logged in to your account.
• Remember your cart and recently viewed items.
• Measure basic traffic and usage analytics.

You can clear or disable cookies from your browser settings, but some features of the site may not work correctly if cookies are disabled.

6. Data Sharing

We do not sell your personal information. We may share your data only with:

• Delivery partners, to ship your orders.
• Payment gateways, to process secure payments.
• Service providers helping us with hosting, analytics or support.

These partners are required to protect your data and use it only for the specific services they provide.

7. Data Retention

We keep your information for as long as necessary to:

• Complete your orders and provide support.
• Comply with legal, accounting and tax requirements.

You may request account deletion or data correction by contacting us via email.

8. Your Rights

You may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account, subject to legal limitations.